Privacy Policy
Last updated: April 2026
Programa del Agua ("we," "us," or "our"), operated by Solar Services Company LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit agua.galah.us and use our services.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, and ZIP code when you complete our water quality quiz or submit a form on Facebook.
- Home information: home type, water source, and water quality concerns you report through our quiz.
- Appointment data: date and time of your scheduled water quality test.
- Usage data: pages visited, quiz responses, and interaction with our website.
- SMS consent: your preference to receive SMS messages about your water quality test request.
- UTM/advertising data: campaign source, medium, and other marketing parameters used to measure advertising effectiveness.
2. SMS / Text Message Communications
By submitting a form on our website or through our Facebook ads, you expressly consent to receive automated text messages from Programa del Agua regarding your water quality test request and appointment scheduling.
- Message purpose: Appointment confirmations, scheduling reminders, service follow-ups, and water quality test coordination.
- Message frequency: Varies based on your interaction (typically 1-6 messages after your initial request).
- Message & data rates may apply depending on your carrier plan.
- To opt out: Reply STOP at any time to unsubscribe from all SMS messages.
- For help: Reply HELP or contact us at business@solarservicescompany.com.
- We will never sell or share your phone number with third parties for their own marketing purposes.
- Carrier liability: Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. How We Use Your Information
- To schedule and coordinate your free water quality test.
- To send you appointment confirmations and reminders via SMS and/or email.
- To follow up on your water quality test request.
- To improve our services and website experience.
- To measure advertising effectiveness through Meta (Facebook) Pixel.
- To comply with legal obligations.
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share data with:
- Twilio — for SMS messaging and phone call services.
- Meta (Facebook) — for advertising measurement via Pixel (no personal data is shared; only anonymized conversion events).
- Water quality specialists — your contact information is shared solely with our certified technicians to perform your requested water quality test.
- Service providers who assist in operating our platform, subject to confidentiality agreements.
- Law enforcement when required by applicable law.
5. Meta (Facebook) Pixel
We use the Meta Pixel on our website to measure the effectiveness of our advertising campaigns. The Pixel collects anonymized data about your visit (such as page views and form submissions) but does not collect personal information like your name or phone number. You can opt out of Meta tracking by adjusting your Facebook Ad Preferences.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure database storage, and access controls. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Opt out of SMS communications at any time by replying STOP.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: